Refund Policy
Our Commitment to You
At Blessed Melody, we pour our hearts into creating personalized songs that celebrate your special moments and relationships. We're committed to your complete satisfaction and stand behind the quality of every song we create.
30-Day Money-Back Guarantee
We offer a 30-day refund guarantee from the date you receive your completed song. If you're not completely satisfied with your personalized song, we'll provide a full refund—no questions asked.
How to Request a Refund
To request a refund, simply contact us at support@blessedmelody.com within 30 days of receiving your song. Please include:
- Your order number
- The email address used for your purchase
- A brief explanation of why you're requesting a refund (optional, but helps us improve)
We'll process your refund within 5-7 business days, and the funds will be returned to your original payment method.
Delivery Guarantee
We guarantee delivery of your personalized song within 7 days of order confirmation. If we fail to deliver your song within this timeframe, you're entitled to a full refund or can choose to wait for completion at no additional charge.
Unlimited Revisions
Your satisfaction is our priority. We offer unlimited revisions to ensure your song is perfect. Here's how it works:
Revision Guidelines
- Timeframe: All revision requests must be submitted within 30 days of receiving your completed song
- What's Included: Changes to lyrics, melody adjustments, vocal style modifications, or any other aspects of the song
- How to Request: Email us at support@blessedmelody.com with your specific revision requests
- Turnaround: We'll complete revisions within 3-5 business days
Please Note
After the 30-day revision window expires, we cannot guarantee the ability to make changes. However, we encourage you to reach out—we'll do our best to accommodate special circumstances.
Non-Refundable Situations
While we strive for complete customer satisfaction, please note that refunds may not be available in the following circumstances:
- Refund requests made after the 30-day guarantee period
- Songs that have been downloaded, shared, or distributed publicly after acceptance
- Changes in personal preference after approving the final version
- Disputes arising from inaccurate information provided during the order process
Order Cancellations
You may cancel your order for a full refund if:
- We haven't started working on your song yet
- The cancellation request is made within 24 hours of placing the order
Once we've begun composing your personalized song, cancellations are subject to our standard refund policy outlined above.
Quality Assurance
Every Blessed Melody creation goes through a rigorous quality check before delivery. We ensure:
- Professional audio quality
- Accurate incorporation of your personal details
- Original composition tailored to your specifications
- High-quality vocal performance
Contact Us
If you have any questions about our refund policy or need assistance with your order, we're here to help!
Email: support@blessedmelody.com
Our support team typically responds within 24 hours during business days.
Our Promise
We believe in the power of music to express love, celebrate milestones, and create lasting memories. Our refund policy reflects our confidence in our craft and our dedication to your happiness. When you choose Blessed Melody, you're not just getting a song—you're getting a heartfelt creation backed by our commitment to excellence.
Thank you for trusting us with your special moments.